Home Frequently Asked Questions

General

We specialize in premium quality dates, nuts, and other natural products. Our focus is on delivering healthy, fresh, and delicious offerings to our customers.

You can find our stores on our Our Stores page. Currently, we have outlets in Karnataka and Tamil Nadu.

Yes, we frequently offer discounts and promotions. Subscribe to our newsletter to stay updated on the latest deals.

Refund and Return

Products can be returned within 7 days of delivery, provided they are unused, in their original packaging, and in the same condition.

Yes, perishable goods like opened or partially consumed products and gift Boxes cannot be returned.

Contact our support team at onlydryfruits@gmail.com or call us at +91 83103 08723 to initiate a return.

Refunds are processed within 5-7 business days after the returned item is received and inspected.

Please contact us immediately with a photo of the item and your order details. We’ll arrange for a replacement or refund at no additional cost.

Shipping

We offer local delivery, standard shipping, and in-store pickup options.

Shipping charges vary based on your location and order value.

Yes, we ship across India. For international orders, please contact us directly +91 91411 44545

Delivery times vary depending on the location, typically ranging from 3-7 business days.

Yes, once your order is shipped, you will receive a tracking link via email or SMS.

Order and Cancellation

You can order directly through our website or visit our stores for in-person purchases.

Yes, Orders can be canceled before they are shipped. If the order has already been shipped, there is no option to return it.

Once your order is placed, you will receive a confirmation email or SMS with your order details.

Wholesale

Yes, we provide wholesale options for bulk orders. Contact us at onlydryfruits@gmail.com or call +91 83103 08723 for details.

Yes, minimum order quantities apply to wholesale purchases. Please reach out to our team for specifics.

Returns or refunds for wholesale orders are handled on a case-by-case basis. Contact us for more information.

Support

You can reach us via email at onlydryfruits@gmail.com or call us at +91 83103 08723, or use the contact form on our website.

Our support team is available from 9:30 AM to 10:00 PM IST.

Yes, live chat support is available during business hours.

Contact our support team immediately with your order details, and we will resolve the issue promptly.

Product-Related

Store dates in a cool, dry place, and nuts in an airtight container to maintain freshness.

Yes, we provide beautiful gift packaging for all occasions.

Yes, you can customize gift boxes with your choice of products. Contact us for customization options.